Chippewa Falls Customer Story
Managing thousands of student devices can stretch any IT team thin. This customer story shows how Chippewa Falls Area Unified School District simplified device repairs and support with Acer Educare and eRepair. The district now handles service requests faster and minimizes disruptions to student learning — all without increasing IT workload. Read the story to learn how your classrooms can achieve the same success. Contact Ziyad Technical Resource Consulting, LLC for help implementing Educare in your district.
How are students involved in Chromebook repairs?
Students at Chippewa Falls Senior High School handle 95% of the district's Chromebook repairs, which are typically completed within 48 hours. They are trained through the Acer Repair Certification eLearning Program, allowing them to gain hands-on experience while addressing common issues like broken screens and dead batteries.
What is the Acer Repair Certification eLearning Program?
The Acer Repair Certification eLearning Program is an 8-week self-paced course that covers various aspects of Chromebook repair, including components, quality assurance, and hardware reconfiguration. It incorporates gamified elements like points and badges, making the learning process engaging and effective for students.
What opportunities do students have after certification?
Students who complete the Acer certification can pursue paid internships within the school or local businesses. This experience helps them decide if a career in IT is right for them, and they can also take additional courses at a nearby community college to further their education in computer repair.
Chippewa Falls Customer Story
published by Ziyad Technical Resource Consulting, LLC
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